Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items. On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required. Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. Please note that we use third party delivery services as our couriers. We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer. We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays. We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece.
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